Welcome to the VERTEX User Manual!
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Version and publishing state
This Manual is based on Vertex Version: 2026 R2
Last changes to this manual: 7/3/2026
Copyright: © July 2026 Ross Video - Experiential Technologies | ioversal GmbH
This manual is a work in progress.
It will be continuously growing alongside VERTEX's feature list.
If you find there is something missing in our documentation, please write an email to vertex.support@rossvideo.com.
Requesting Support
VERTEX is thoroughly tested by the Ross Experiential Technologies team, along with a dedicated group of beta users. However, issues may still arise, whether due to technical difficulties on the user’s side or unexpected software behavior. You may also have ideas for features you’d like to see added.
We welcome your bug reports and feature requests, and your feedback helps us continue improving VERTEX.
If you have any questions, the Ross Experiential Technologies support team is here and ready to assist.
Either contact us by e-mail: vertex.support@rossvideo.com.
Or send a support ticket directly from VERTEX via MAIN MENU > HELP > Send Ticket.
This has the advantage that log files and error messages will be automatically sent as an attachment.
Please include your username (your email address) and a brief description of the issue.
Open "Help" into the Main Menu on top and select "Send Ticket"